Privacy Policy
Who we are
Supertech Chemical Ltd. (“Supertech”) is the data user for personal data we handle.
What we collect
Limited business-contact details (e.g., name, role, company, phone, email) and related communications and service records when you contact us by phone or email, or when we work with you.
Why we use it
(i) Responding to enquiries/service requests; (ii) customer onboarding, billing and support; (iii) compliance and safety (e.g., incident logs); and (iv) direct marketing only with your consent. (Direct-marketing use requires express consent under Hong Kong law.)
How we protect it
Role-based access on a need-to-know basis; encryption in transit/at rest where applicable; staff confidentiality/training; secure deletion when no longer needed.
Retention
We retain personal data only as necessary for the above purposes and to meet legal/contractual requirements, then securely delete it. (DPP2 – accuracy & retention.)
Sharing & transfers
We may use vetted service providers (e.g., email/IT support) under contractual safeguards. Where data is transferred outside Hong Kong/Macau, we apply appropriate protections.
Your rights
You may request access to and correction of your personal data (PDPO ss.18 & 22; DPP6). Requests can be made using the PCPD’s Data Access Request Form (OPS003) or by writing to us. A reasonable fee may be charged for access requests.
Direct marketing
We will only use your contact details for marketing with your consent, and you can opt out at any time.